ITS Technician and Manager
Luther College Information Technology Services
Jan 2021 - Present
- Communicated professionally with more than 10 patrons per hour
- Solved 2,000+ technical issues for Luther College students and employees
- Learned new skills in a fast-paced environment
- Lead one team and collaborated in three teams to work on 70+ IT projects
- Contributed to the hiring process of new employees
- Managed information regarding patrons accounts confidentially
Computer Science Teacher Assistant and Tutor
Luther College Information Technology Services
Sep 2020 - Jan 2021
- Guided 20+ students in understanding new computer concepts
- Evaluated 80+ student assignments per month
Cafeteria Student Manager
Luther College Information Technology Services
Sep 2019 - Jan 2021
- Facilitated the Workflow among student workers, cooks, and costumers
- Practiced responsible management during Covid-19 times in terms of food safety
- Trained new student workers in terms of work and responibilities
Economics Teacher Assistant
Luther College Information Technology Services
Feb 2020 - May 2020
- Analyzed student performance and studied areas for teaching improvements
- Mentored students while developing their sense of excitement about the subject
Website Translator (English to Arabic)
Luther College Information Technology Services
June 2019
- Translated a website of more than 10 pages from English to Arabic
- Collaborated with the project director to monitor the the meaning formed
- Developed a sense of flexibility in switching between multiple languages
- See more on my Resume